Asking a good question is half the battle. This will save time for both you and the person answering, and it will help you solve the problem as quickly as possible.
How to ask a question:
There can be many reasons, but usually, the solution does not meet the conditions of the problem or does not take into account the corner cases (extreme cases).
A typical scenario is when you write code, run a standard case check, and it works in your environment, but it fails the automatic check after copying it into the Hexlet environment.
In this situation, you need to carefully reread the task. Most likely, the corner cases are described there. Also, you must examine the output on the OUTPUT tab, read the error message (google it if necessary), and look at the file with tests, seeing how your function is called and what arguments are passed to it.
Possible causes: